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Gold Coast 2018 Commonwealth Games – Secure Parking

Author: Annabel Russell

Published date: 2019/02

Cg18 2

Client:                     Secure Parking

Project:                   Gold Coast 2018 Commonwealth Games – Secure Parking

Contract:                 2018

 

Request:                 

AWX was engaged by Secure Parking over The Gold Coast 2018 Commonwealth Games to provide over 270 casual staff across 13 sites in Brisbane, Logan and the Gold Coast for the duration on the games period.

Process:

To ensure success and achieve best business outcomes, utilising the multidisciplinary project team was a priority. Critical to their success was the ability to be flexible to respond and adapt to continuous changes, utilising their industry knowledge and experience to offer creative business solutions.

Driving the team was Andy Botting – Project/Sales Manager, working with Marie Platt –Resource Consultant, Gemma Rafter – Special Projects Officer, Zachary Hook – Operations Manager, Sue Campbell & Brianna Bunston – Administration support.

Partnering with Senior Managers from our Transport Client, AWX studied their client’s organisational plans and objectives. This team managed the whole process from candidate attraction, recruitment, job placement, payroll, training, online time and attendance and performance management. Sourcing and recruiting 270 candidates presented an initial challenge as the existing labour market was flooded with a vast number of employment opportunities for the Games period, including 15000 Commonwealth Games volunteer positions.

To ensure a robust recruitment campaign, additional admin support was engaged to facilitate the process. Launching a campaign to source the best candidates, multiple platforms were utilized including Social Media, Internet Job Boards, AWX Database, Job Service Agencies, Referrals and Networking.

The planned recruitment lead time was impacted by unforeseen client restrictions, reducing the on-boarding process by 3 weeks. As a flexible recruitment team, 600 potential candidates were screened with 400 candidates shortlisted. They attended one of 21 group interviews conducted by AWX staff between Brisbane and the Gold Coast.

280 of the best candidates were hired for roles including Supervisor, Senior Parking Attendant, Customer Service Officer and Parking Attendant.

Inclusivity and diversity were important elements of the CG2018 and AWX reflected this commitment by engaging employees from diverse backgrounds across all roles. This included men and women, older workers, retirees, university students, long term unemployed and non-native English speakers.  

AWX utilised an Electronic Candidate Management System called Time Target to capture in real time rostering and time and attendance. AWX conducted comprehensive staff training after scheduling 2237 rostered shifts into the management system.

The team focused on operational administration including compliance and profile management, whilst effectively managing candidate queries. Daily operations were divided between the Brisbane based control room and an operational hub located on the Gold Coast. The team worked directly with the client meeting regularly with Client senior management and providing on-site support to AWX employees across all 13 operational sites.

The Project team effectively managed roster changes and employee replacements in real time on a daily and hourly basis reflecting unexpected changes to roster requirements. This was achieved through direct communication with team members via phone, SMS, email, Fastrack and Time Target, resulting in higher than expected fill rate.

From planning through to deployment, this project was delivered on-time and on- budget by a focused team who were engaged and driven, reflecting the AWX value of ‘Be Exceptional, Be Humble, NO EGOS’.

Outcome:

Being adaptable and flexible throughout this project resulted in AWX delivering well above QLD Government and their Clients expectations achieving a contractual bonus incentive and avoiding a penalty for not meeting agreed KPI’s.

  • 269 Employees were rostered 14,814.76 hours across 2237 shifts in 13 days.
  • 95% employee attendance rate was achieved which surpassed all expectations
  • This resulted in and 38.6% increase in hours worked comparable to last year and an additional 24% of People in Work for the same period.
  • Overall financial profit to the business increased during this period from 14% GP per hour to 20% GP per hour.